La eficiencia pública en Ecuador: Análisis de la percepción del servicio público en la parroquia de Pifo 2021.

Abstract

Abstract: People's impressions of their environment influences the way they use and take advantage of it. Understanding this perception can be useful in informing the process of design, management and planning of public services. Recently, several studies have used large-scale collected data and machine learning methods to quantify these insights, showing promising results in terms of predictive performance. In this research, the perception of public service in the parish of Pifo in the 2021 period was analyzed. A sample of 418 residents was taken, applying a survey of perception and satisfaction with public services. The use of villagers' impressions has become increasingly common in public administration research to evaluate the performance of public services. To start the road to improvement, it is necessary to know the perception of consumers. An efficient public service is an important attribute because all inputs are scarce. Time, money and raw materials are limited and it is important to conserve them while maintaining an acceptable level of production.