Seguridad clínica y nivel de satisfacción en el Centro de Salud Tipo C Andrés de Vera, Portoviejo noviembre 2020- febrero 2021

Abstract

Abstract: Customer satisfaction is measured as the level of a person's mood resulting from comparing the perceived performance of a product or service with their expectations. Health management approaches state that providing quality means meeting the expectations of users and the safety of care. A descriptive, cross-sectional study was carried out, where 350 patients participated; surveyed using the SERVQUAL model, in order to determine the level of satisfaction with the quality of health services in relation to the clinical safety of the Andrés de Vera Type C Health Center. As results: the general satisfaction level was 61.8%. The main levels of satisfaction were: good cleaning service with 82% laboratory with 69%; dissatisfaction: speed in the regular service module with 70%, poor arrival time and schedule with 65%, respect for bad arrival time with 60%. Conclusions: the level of satisfaction was regular, there was greater satisfaction in the cleaning service and less satisfaction in the attention module.