Diagnóstico de la gestión directiva a través del modelo EFQM como herramienta de evaluación durante el año lectivo 2017-2018

Abstract

Abstract: This research work is entitled diagnosis of directive management through the EFQM model as an evaluationtool, aimed at improving educational management in an educational center in the city of Guayaquil, Guayas province. Its general research objective is to demonstrate that EFQM model is a diagnostic tool for an educational center. In order to achieve our objective, we propose self-evaluationas an instrument for obtaining information and detecting problems that arise in the management of the educational center. Observation technique, updated source, deductive, analytical and hermeneutical method were used for data collection. In order to carry out the diagnostic process, the survey and the priority matrix were used as an instrument. Based on the EFQM model, which divides directive management into criteria (leadership, strategy, people, results in society and key results). Educational centers cannot be removed from the context where they carry out their activities. The society requires good educational management for thesuccess of cities.