Evaluación del sistema de notificación de eventos adversos en el Centro Clínico Quirúrgico Ambulatorio Hospital del Día Norte Tarqui IESS 2024

Abstract

Abstract: The proper and effective functioning of an adverse event (AE) reporting system within a hospital unit depends on various factors, ranging from staff knowledge to the organizational context in which they operate. Based on this background, the present study evaluated the adverse event reporting system related to patient safety at the Centro Clínico Quirúrgico Ambulatorio Hospital del Día Norte Tarqui - IESS. A mixed-method approach was used, incorporating both quantitative and qualitative techniques to comprehensively assess the AE reporting system. Surveys were conducted among healthcare personnel to evaluate their knowledge and attitudes toward the AE reporting system. Additionally, an interview was carried out with the head of the quality management department, responsible for administering the AE reporting system. The study found that one of the main barriers to reporting AEs is the fear of negative consequences and uncertainty regarding institutional protection when reporting incidents. Furthermore, while healthcare personnel have a general understanding of adverse events, there are significant gaps in specific aspects, such as classification based on root cause analysis.