Identificación de prácticas y herramientas de compartir conocimiento en la Asociación de pequeños comerciantes minoristas de San Joaquín del 2024 2025

Abstract

Abstract: This curricular integration project addresses the topic of knowledge management in the San Joaquín Small Retailers Association, with the goal of identifying knowledge-sharing practices and tools. The information was developed using a qualitative methodology supported by a theoretical framework. A questionnaire was administered to the association's executives to gather information. The results allowed us to understand the absence of formal knowledge management; however, informal practices were identified, such as the exchange of information about events and activities that strengthen organizational functioning. Based on these findings, we propose the implementation of a basic knowledge model, structured in phases. This model will allow members to gradually incorporate knowledge about knowledge management practices and tools and guide them to the association, identifying existing knowledge. As part of the proposal, the implementation of an accessible knowledge repository is suggested, adapted to the needs and characteristics of the association, promoting the proper use of knowledge among its members.