Sistema de gestión de calidad basado en indicadores como estrategia para el fortalecimiento del proceso de enseñanza aprendizaje en la Academia de Formación y Especialización del Cuerpo de Bomberos de Quito

Abstract

Abstract: At the institutional level, process-based work requires the incorporation of indicators linked to systems that allow for analysis, control, evaluation, and support in decision-making. This study seeks to propose management indicators applicable to the teaching-learning process at the Firefighter Training School in the Metropolitan District of Quito, an educational institution attached to the Quito Fire Department. The general objective is to propose strategies and updates to the current educational model for firefighter training, allowing for the identification of clear indicators to evaluate and strengthen management and training quality. The methodology used was mixed, combining qualitative and quantitative approaches. The survey technique was applied to 26 participants, including specialized firefighters, teachers, and administrative staff such as coordinators and directors. The results show the absence of parameters that measure quality in intermediate stages of the educational process, as well as teacher performance. It is concluded that it is necessary to innovate in the definition of indicators that allow for comprehensive and continuous monitoring of firefighter training.