Satisfacción de adultos mayores respecto a la atención recibida en los centros de salud del primer nivel de atención en el sector San Cayetano, ciudad de Loja

Abstract

Abstract: The research was carried out in the San Cayetano sector, in the city of Loja, with the objective of determining the satisfaction of older adults with the care received at the health center. The participants were 123 older adults, selected for convenience and with informed consent. It is a quantitative study, by means of surveys that evaluated demographic variables, satisfaction with respect to the input component, process and results. Jamovi and Excel were used for the analysis. The results showed that the female sex was dominant with an average age of 65 to 74 years, the most reported pathologies were: hypertension, visual problems, hearing problems, diabetes. In the input component, satisfaction was highlighted: hygiene of the sub-center and consulting rooms. In the process component, users rated the schedules, medical and nursing staff attention, opinions and suggestions positively; however, there was dissatisfaction with the accessibility and availability of appointments and medications. In the results component, satisfaction was observed in the control of their health, physical and emotional well-being and changes obtained.