Diseño de un modelo de gestión por procesos para la empresa IMC RUILOVA CIA LTDA

Abstract

This research was developed in IMC RUILOVA CIA LTDA and aims to implement a process management model. This model, in turn implies main objectives as: to solve the inconveniences and shortcomings that have been arising in the execution of daily tasks; to achieve greater satisfaction in internal and external customers; increase the productivity of the organization, reduce unnecessary internal costs, shorten delivery times in products, all this can be achieved if the proposed model is disseminated to the company's human resource, implemented and replicated in departments and on all bearing in mind the great responsibility of maintaining continuous control and improvement. In order the research flows successfully, it was necessary to start from a first primordial activity, to make a diagnosis of the company and then proceed with the survey of a process map, which allowed a real-time analysis of the sequence of the activities that are generated, as well as the way of managing them