Elaboración de un modelo de gestión de procesos para la empresa de mantenimiento y limpieza integral Blasugal cía. ltda. de la ciudad de Quito, periodo 2017

Abstract

The present work research consists in the design of a process management model that will allow to improve the service provided by the Integral Maintenance and Cleaning Company “Blasugal. Ltda.” The company will have a tool that allows to know how to perform the processes in the provision of cleaning service. In the process of the research were considered some organizational, technical and administrative aspects that seek to provide a new image to the service; optimizing existing processes, removing operations that do not add value and reducing errors of the process getting effectiveness. The methodology applied for the development of this research is analytical-descriptive through deductive and analytical methods. The technique used to gather information was the survey applied to 28 people that belong to the company's staff, then the information was analyzed and interpreted to be processed. The main objective of this investigation was to perform the lifting of strategic, operational and support processes, 8 in total; each of them with the processes characterization, the flowchart and the indicators card.