Diseño de un modelo de gestión por procesos para la dirección de administración de servicios en el registro de datos crediticios de Quito

Abstract

This project focuses on the design of a model for Process Management for the “Administration Services Department” of “Credit Data Logging” institution in Quito; in order to improve current processes and management indicators. With the institution-based information, is obtained that, 59% of information holders are dissatisfied with the services provided by the “Credit Data Logging”, it is why, meetings and workshops were held, in order to identify bottlenecks of each process under study and make improvements that will meet the needs and expectations of information holders; as well as improve organizational performance (efficiency and effectiveness). The proposed improvements are based on the enforcement of technological tools that will facilitate the processing of requirements made by holders, optimize time, material and human resources; in this way, holder’s satisfaction and public service credibility is upgraded. With the new model of Process Management,” Credit Data Logging” will provide to natural and juridical people, a suitable and timely guidance with immediate solutions.