Mejoramiento de la calidad de atención en el Servicio de Consulta Externa en la Clínica INFES, Quito-2014

Abstract

In the outpatient clinic before the INFES a survey of internal and external users was held, was identified as the main problem the patient dissatisfaction in relation to the waiting time you have to go for care the same as related to different factors. Given the situation an improvement project was implemented in the quality of care by creating standard protocols and management indicators the same that have been approved by the directors of the institution, then socialized and disseminated promptly, so I was able to improve the quality of care by 27%, with the collaboration of internal users from 83% the committee of continuous quality improvement, which is responsible for monitoring and maintaining the quality of care provided to external users are created, also took place workshops with internal users, monitoring and periodic evaluation, using indicators to determine whether the quality of care in the institution is maintained.