Modelo de gestión del talento humano de la empresa “Counter & Broker de Seguros”, de la ciudad de Quito, año 2016

Abstract

Design a Model of Human Resource Management for Counter & Insurance Broker Company for adequate personnel management. a diagnosis where it is evident that the lack of processes as well as a Human Resources department generates the administrative and functional development are inefficient operations, caused delays in managing customers was performed. There is no proper monitoring and integration staff, generates rotation and can be seen demotivation. These problems may be related to lack of process management, which is why the company requires changes throughout the present study have been raised. The management model proposed, considered the shortcomings of the company and based on the ISO 9001 methodology, all necessary processes are integrated, so that the company can have a tool that allows application and thereby improve internal performance and this translates into the quality of service to customers