Diseño e implementación de un sistema integrado de calidad y seguridad vial para la empresa de transporte de carga pesada ORFRONT.

Abstract

The present work of end of degree establishes the design and implementation of an Integrated System of Quality Management (ISO 9001:2015) and Road Safety (ISO 39001:2012) the implementation of the integrated management system seeks to solve the vulnerabilities of quality and road safety that afflict the organization when performing its LPG transport service. The work has a scope of three macroprocesses: Transport Management, Maintenance Management and Integrated Management System with which through the Deming Cycle methodology began with a diagnostic stage to verify the degree of compliance with standards. The planning stage used tools such as: prioritized SWOT analysis, CANVAS business model design, strategic plan update and process characterization. The "to do" stage includes the document elaboration process. The fourth stage of verification; the control indicators that measure the system's behavior are established. Finally, the act stage refers to continuous improvement and the participation of personnel in order to execute it. For each stage of the methodology, tools are proposed that help the execution of the GIS, achieving results such as: prioritization of the SWOT, establishing a business model, characterization of processes, elaboration of the documentation process, management indicators and application of the 5S methodology. Together, the percentage of implementation of the Integrated Management System is presented as a result.